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闂�(gu膩n)閸电妇(j墨)鏁堟寚妯�(bi膩o) (KPI锛欿ey Performance Indicator) 鏄€氶亷灏�(du矛)绲勭箶鍏�(n猫i)閮ㄦ祦绋嬬殑杓稿叆绔�銆佽几鍑虹鐨勯棞(gu膩n)閸靛弮鏁�(sh霉)閫�(j矛n)琛岃ō(sh猫)缃�銆佸彇妯�銆佽▓(j矛)绠�銆佸垎鏋�锛岃　閲忔祦绋嬬妇(j墨)鏁堢殑涓€绋洰妯�(bi膩o)寮忛噺鍖栫鐞嗘寚妯�(bi膩o)锛屾槸鎶婁紒妤�(y猫)鐨勬埌(zh脿n)鐣ョ洰妯�(bi膩o)鍒嗚В鐐哄彲鎿嶄綔鐨勫伐浣滅洰妯�(bi膩o)鐨勫伐鍏�锛屾槸浼佹キ(y猫)绺�(j墨)鏁堢鐞嗙殑鍩虹(ch菙)銆�骞宠　瑷�(j矛)鍒嗗崱锛圔alanced Score Card锛夊墖鏄竴绋緸鎴�(zh脿n)鐣ヨ搴﹀垏鍏�锛屽挤(qi谩ng)瑾�(di脿o)鍏ㄩ潰鎬у拰骞宠　鐨勪竴绋妇(j墨)鏁堢鐞嗗伐鍏峰拰鏂规硶銆傚挤(qi谩ng)瑾�(di脿o)寰炶病(c谩i)鍕�(w霉)銆侀¨瀹�銆佸収(n猫i)閮ㄧ嚐(y铆ng)閬�(y霉n)鍜屽(xu茅)缈�(x铆)鍙婄櫦(f膩)灞曞洓鍊�(g猫)缍害渚�(l谩i)鑰冩牳浼佹キ(y猫)鍚勫€�(g猫)灞ゆ鐨勭妇(j墨)鏁堟按骞�銆�宕椾綅绺�(j墨)鏁�鍓囨槸閲濆皪(du矛)鏌愪竴鍏烽珨宕椾綅鎴栧€�(g猫)浜虹殑绺�(j墨)鏁堣€冩牳楂旂郴銆�

涓婅堪涓夌ó涓昏绺�(j墨)鏁堢鐞嗘柟娉曞叾鍒囧叆榛�(di菐n)鎴栬€呰(shu艒)闂�(gu膩n)娉ㄩ粸(di菐n)鍚勬湁涓嶅悓銆傞棞(gu膩n)閸电妇(j墨)鏁堟寚妯�(bi膩o)鍒囧叆榛�(di菐n)鏄収(n猫i)閮ㄦ祦绋�锛屾槸灏�(du矛)娴佺▼鐨勮€冩牳锛涘钩琛¤▓(j矛)鍒嗗崱鐨勫垏鍏ラ粸(di菐n)鏄紒妤�(y猫)鐨�鏁撮珨閬�(y霉n)鐕�(y铆ng)锛岄仼鐢ㄤ簬灏�(du矛)閮ㄩ杸鎴栧湗(tu谩n)闅�(du矛)鐨勮€冩牳锛涜€屽礂浣嶇妇(j墨)鏁堢殑鍒囧叆榛�(di菐n)鏄煇涓€鍏烽珨宕椾綅锛岄仼鐢ㄤ簬灏�(du矛)鍊�(g猫)浜虹殑鑰冩牳銆�

鎵€璎傜殑娴佺▼绺�(j墨)鏁堢鐞嗗苟娌掓湁鎺ㄧ炕涓婅堪涓夊ぇ绺�(j墨)鏁堢鐞嗘柟娉曪紝濡備笅鍦栨墍绀�锛屾墍璎傜殑娴佺▼绺�(j墨)鏁堢鐞嗘槸鍩轰簬闂�(gu膩n)閸电妇(j墨)鏁堟寚妯�(bi膩o)绠＄悊鏂规硶锛屽苟鍙垏浼佹キ(y猫)绺�(j墨)鏁� (骞宠　瑷�(j矛)鍒嗗崱) 鍙婂礂浣嶇妇(j墨)鏁堢浉灏�(du矛)鎺ョ殑绺�(j墨)鏁堢鐞嗘柟娉�锛屽叾瀵�(sh铆)鐝�(xi脿n)鐨勬妧琛�(sh霉)鎵嬫鏄敤ARIS ABA閫�(j矛n)琛屾祦绋嬬妇(j墨)鏁堢殑姊崇悊鍜岃ō(sh猫)瑷�(j矛)锛岀敤ARIS Webmethods绯荤当(t菕ng)灏�(du矛)闂�(gu膩n)閸垫寚妯�(bi膩o)閫�(j矛n)琛岄噰闆嗗拰鐩�(ji膩n)鎺с€�

闂�(gu膩n)閸电妇(j墨)鏁堟寚妯�(bi膩o) (KPI) 娉曞挤(qi谩ng)瑾�(di脿o)涓€鍊�(g猫)閲嶈鐨勭鐞嗗師鐞嗗嵆鈥滀簩鍏師鐞嗏€�銆傚湪涓€鍊�(g猫)浼佹キ(y猫)鐨勫児(ji脿)鍊煎壍(chu脿ng)閫犻亷绋嬩腑锛屽瓨鍦ㄨ憲鈥�80/20鈥濈殑瑕�(gu墨)寰�锛屽嵆20% 鐨勯骞蹭汉鍝″壍(chu脿ng)閫犱紒妤�(y猫)80% 鐨勫児(ji脿)鍊硷紱鑰屼笖鍦ㄦ瘡涓€浣嶅摗宸ヨ韩涓娾€滀簩鍏師鐞嗏€濆悓妯ｉ仼鐢�锛屽嵆 80% 鐨勫伐浣滀换鍕�(w霉)鏄敱20% 鐨勯棞(gu膩n)閸佃鐐哄畬鎴愮殑銆傚洜姝�锛屽繀闋堟姄浣�20% 鐨勯棞(gu膩n)閸佃鐐�锛屽皪(du矛)涔嬮€�(j矛n)琛屽垎鏋愬拰琛￠噺锛岄€欐ǎ灏辫兘鎶撲綇妤�(y猫)绺�(j墨)?c猫)u(p铆ng)鍍�(ji脿)鐨勯噸蹇�銆傛墍璎傜殑闂�(gu膩n)閸靛氨鏄壘鍑洪€� 20%銆傞偅涔堝浣曟壘鍑洪€�20% 鍛紵鍌崇当(t菕ng)鐨勬柟娉曟湁鈥滈瓪楠ㄥ湒鈥�銆佲€滀節瀹湒鈥�銆佲€滈牠鑵﹂ⅷ(f膿ng)鏆粹€濇硶绛夌瓑鏂规硶銆備絾鏄紝浠旂窗(x矛)鍒嗘瀽閫欎簺鏂规硶锛岄兘瀛樺湪钁楄澶氶毃鎰忔€э紝寰堥洠璁撲汉淇℃湇閫氶亷涓婅堪鏂规硶鎵惧嚭鐨勯棞(gu膩n)閸靛氨鏄湡姝ｆ剰缇╀笂鐨� 鈥�20%鈥�銆傛祦绋嬬妇(j墨)鏁堢鐞嗚垏闂�(gu膩n)閸电妇(j墨)鏁堢鐞� (KPI) 閮藉挤(qi谩ng)瑾�(di脿o)寰炴祦绋嬪垏鍏ワ紝閫欐槸浜岃€呯殑鍏卞悓榛�(di菐n)銆傜劧鑰�锛岄棞(gu膩n)閸电妇(j墨)鏁堢鐞� (KPI) 鏂规硶闆栫劧寮�(qi谩ng)瑾�(di脿o)娴佺▼锛屼絾鍦ㄥ(sh铆)闅涙搷浣滈亷绋嬩腑锛岀鐞嗚€呭線寰€閬庡鐨勯棞(gu膩n)娉ㄤ簬鈥滈棞(gu膩n)閸碘€濆拰鈥滄寚妯�(bi膩o)鈥�锛岃€屽拷鐣ヤ簡娴佺▼銆傚緢灏戞湁闂�(gu膩n)閸电妇(j墨)鏁堢鐞� (KPI) 鐨勯爡(xi脿ng)鐩渻(hu矛)鐪熸姊崇悊浼佹キ(y猫)鐨勬祦绋�锛屽ぇ瀹跺線寰€鐩存帴姊崇悊闂�(gu膩n)閸垫寚妯�(bi膩o)銆傞偅涔堥棞(gu膩n)閸垫寚妯�(bi膩o)鍙堝浣曡€屼締(l谩i)鍛�锛熶笂杩版墍璎傜殑鈥滈瓪楠ㄥ湒鈥�銆佲€滀節瀹湒鈥濄€佲€滈牠鑵﹂ⅷ(f膿ng)鏆粹€濈瓑灏辨噳(y墨ng)閬�(y霉n)鑰岀敓浜�銆�

鈥滄祦绋嬬妇(j墨)鏁堢鐞嗏€濊垏鈥滈棞(gu膩n)閸电妇(j墨)鏁堢鐞嗏€濈殑鍗€(q奴)鍒�锛屽氨鏄湪浜庘€滈棞(gu膩n)閸电妇(j墨)鏁堚€濈殑鐢�(ch菐n)鐢熼亷绋嬶紝涓昏楂旂従(xi脿n)鍦細

1) 寮�(qi谩ng)瑾�(di脿o)娴佺▼鍙娾€滄祦绋嬩富浜衡€濈殑鍏ㄩ潰姊崇悊

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2) 寮�(qi谩ng)瑾�(di脿o)灏�(du矛)娴佺▼鈥滅敘(ch菐n)鍑虹墿鈥濈殑鍏ㄩ潰姊崇悊

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